Break-fix

Break-fix or break/fix is a model for delivering IT support that focuses on providing a service when repairs and updates are required. If something is broken, the service is available to fix it. If you have a short-term project to upgrade or improve something, you can enlist the services you need as and when you need them, and you won’t have to pay for anything that isn’t required. You pay per service, rather than paying an ongoing amount for ongoing services.

Break-fix services can be ideal for repairing OEM IT failures. It’s a flexible solution that gets you the IT support that you need quickly, without having to pay a retainer or monthly fee. There are plenty of options to choose from, with freelance support workers and engineers available to meet your business’s needs.

Using break-fix services, you can still get the IT support that you need on demand. Break-fix support professionals are able to answer your requests quickly and have things repaired or upgraded as soon as possible. You can usually choose from different timeframes to get the services that you need in a time that suits you.

When you are looking for IT support, you might consider the difference between break-fix support and managed IT services. Whereas break-fix services are designed to address any problems as they arise, managed IT services are intended to provide an ongoing service. You might not need the help from your managed IT service provider all the time, but you will still be paying for their services. If you don’t use them, you won’t get a refund on what you’ve already paid.There’s no commitment needed with break-fix services, compared to managed IT services, which work on a contract basis. This is ideal for growing businesses and those that aren’t ready to commit to a single IT service provider.

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